Shipping

Postage costs on livestock start at £12.50 up to £16.

Majority of CUC and coral orders will be £12.50, fish is £16 due to the additional weight in water volume.

Great news, yes we do!

We guarantee that your new additions will arrive safe and sound.  In the unfortunate event that your order doesn't arrive as it should, please follow the 'Arrive Alive Guarantee' policy set out in our terms and conditions.

No, sadly we are not able to ship overseas. We are unable to ship fish to Northern Ireland or any of the Channel Islands.

We will do everything we can to fulfil your order on your specified delivery date. Due to the nature of livestock, things may become out of stock by the time we come to pack your order. But do not worry, we will ship everything that is in stock, and refund what we haven't been able to send.

For livestock orders we use APC who are the only licenced courier to transport livestock. This gives you peace of mind that the livestock is handled with care every step of the way.

Dry good orders are shipped using the top major couriers around the UK.

Livestock Orders - We strongly recommend that you only request a delivery date that ensures you will be home to accept delivery.

The courier driver will not be able to leave your parcel in a safe place due to the contents of your order. Any deliveries that are not accepted (carded) will not be eligible for our 'Arrive Alive Guarantee' 

See our terms and conditions for more information.

Yes, that's no problem at all. Just amend the delivery address at the checkout.

We strongly recommend that if you are having your order delivered anywhere other than your home, that you have preparations in place to ensure the livestock are not in the box for an extended period of time. The livestock will have been in the bags for approx 24 hours so therefore you must start the acclimatisation process as soon as possible.

Orders

We do not accept returns on livestock orders! We cannot be responsible if you have ordered the wrong livestock, so please do your homework before purchasing.

However, dry goods, excluding food and perishable items can be returned should you need to.  See our terms and conditions for more information.

Yes absolutely. We know that sometimes you can place an order and forget to add something before checking out.

So all you need to do is place another order but select 'pick up' and you will not be charged postage again. We will add this to your existing order. Please be aware that some items may increase your postage costs, if this is the case we will email you an invoice for the additional postage.

However, if your order has already been picked and packed or if it has already left us and on its way to you, then unfortunately you will not be able to amend.

From time to time the website stock will be slightly inaccurate to the nature of the stock we sell and the channels we sell on. At the time of packaging your item, should an item be out of stock we will post what is in stock and refund what isn't. Once the refund has been processed, you will receive an email notification.

Planning On Visiting Us?

Yes it sure is! We know all so well how fed up the little ones get when out shopping with mums & dads. So we have a dedicated kids zone for the little ones to play, draw or just chill out and watch TV. It is kitted out with toys, a drawing table, soft matting for the even littler ones, a TV and a gaming station. So bring your little ones along and let them play whilst you take your time to enjoy everything we have to offer.

*please note, we do not offer a childcare service*

Great news, yes we do! 

Our amazing shop is all on ground level, with ample room for wheelchairs to move around and view everything we have to offer. We have a disabled access toilet and small ramps to allow a smooth transition through the front door.

Other

Yes sure, we will try to source a certain item for you, no problem at all.

We import from all over the world using several exporters, so it's likely we will be able to find what your looking for.

You can contact us through our contact page! We will be happy to assist you.

Call Us

Lee -  07508955070

Send a message

sales@cellarmarineaquatics.co.uk