Unfortunately, we cannot deliver fish to Northern Ireland, Isle of Wight or the Isle of Man.
Some postcodes in the Scotland and the Highlands may be charged slightly more and if this is the case we will notify you before any order gets packed.
All our fish will be double bagged, supplied with Oxygen and packed in a polystyrene box with a heat pack.
We can only send fish out for arrivals on Wednesdays, Thursdays and Fridays
Weekday deliveries in England, Wales, Some parts of Scotland and NI
Dry goods are sent out either by Royal Mail Signed for or Royal Mail 2nd class post and will be sent the day after purchasing.
CUC and Corals will be sent out either by Royal Mail Special Delivery before 1pm Next Day or APC Next Day, We must have confirmation from you as to what day you want them to arrive on before we will send any out to you. Please don't assume we will simply send them next day as if the items are sent and you miss delivery or are unavailable to take delivery on the agreed day then no refunds for any DOA (dead on arrival) will be given.
We cannot take special delivery requests as the Royal Mail Delivery Drivers will not look at any special delivery requirements.
If there are any problems with your delivery please call us as soon as possible. There are sometimes delays that are out of our control for example, weather, traffic and accidents, please call us if your delivery is late but we do still need you to be available to take the delivery due to it being livestock.
FREE DELIVERY ON ALL ORDERS OVER £149.99
Pictures are taken on a Samsung phone either under whites or blue lights, no photo shopping is done and pictures show a true reflection of that item under which ever lighting method is stated
If the item states WYSIWYG then you'll receive that exact picture, if not stated then it will be one very similar to it as there will be multiples and it is too time consuming to picture each and every frag or coral as our products sell very quickly most of the time
Dry goods will be sent via royal mail 2nd class or signed for depending on value. they can sometimes be packaged with livestock but a separate postage fee may still be required due to the weight differences.
Should any dry good need to be returned then a refund will be given minus any postage charge.
Sending items back to us is done at your own cost.
In the unlikely event you do receive any dead on arrival items, we require photographs within 2 hours of taking delivery of the item(s) in the original bags and packaging,
any refunds given will be minus the postage charges .
If you have missed the delivery on the 1st attempt via royal mail or parcelforce we cannot take responsibility for the stock as we will only send out the items once you have agreed a delivery date.
If there is anything you are unsure about or you want to ask any questions about specific items please don't hesitate to get in touch and you can find all our contact us page